By placing a deposit, you can secure an exclusive discounted price of $599 for the Flovv and $2799 for the Flovv-e. This reflects a significant saving of $300 on the Flovv and $900 on the Flovv-e from the retail price. Moreover, the deposit is fully refundable if you decide not to complete the purchase.

1. Place your deposit: Starting in early May, commit $50 for Flovv or $100 for Flovv-e.
2. Kickstarter Launch: The official Kickstarter campaign will launch between June 4th and June 11th.
3. Refund Window: After the campaign, we will open a refund window of 10 working days, during which you can:
   • Get a full refund of your deposit ($50 for Flovv, $100 for Flovv-e).
   • Receive an additional discount equivalent to your deposit amount off the Kickstarter price.
4. Refund Process: Your deposit will be refunded via the same payment method used for the Kickstarter purchase.

Please note: The refund process may take up to 30 days due to platform regulations.

To request a refund of your deposit, please contact us at contact@neckog.com using the email you registered for the deposit. We will process your refund within the 10 working days of the refund window, subject to transaction fees that may apply.

We verify the eligibility for the discount by matching your Kickstarter email with our pre-order list. It's essential that the email used for the deposit matches the one used for your Kickstarter account.

You can place as many deposits as you wish, with each deposit valid for one unit of either Flovv or Flovv-e. For multiple units, please make individual deposits. For orders beyond two units, reach out to us at contact@neckog.com for personalized assistance.

Yes, we are planning to offer international shipping options. However, please note that certain regions may have restrictions due to the size and weight of the products. We recommend joining our newsletter or contacting us directly for the most up-to-date shipping information.

Deliveries are slated to begin in October, following the commencement of production after the Kickstarter campaign. The exact shipping dates will depend on the production schedule. Once your product is dispatched, you will receive tracking information to monitor its delivery.

For any additional queries or help with orders of multiple Flovv or Flovv-e units, you can reach out to our customer service team at contact@neckog.com. We aim to respond to all inquiries within 48 hours from Monday to Friday.