FAQ
Who is Neckog?+
Neckog builds innovative 3D solutions for modern manufacturing. With products like Flovv and Flovv-e, we deliver durability, versatility and efficiency beyond the limits of traditional 3D printing — shipping from Austin, Texas.
What is the difference between Flovv and Flovv-e?+
Flovv handles reaction injection molding/casting by injecting polyurethane into 3D-printed molds. Flovv-e includes all of Flovv's capabilities and additionally comes with a 3D printer for printing the molds.
How can I place an order?+
Add products to your cart and proceed to checkout to order directly on our site. Guest checkout is available; with an account you can track all orders from your dashboard.
What payment methods do you accept?+
We accept all major credit and debit cards. Payments are processed securely by Stripe.
How can I track my order?+
Members can see all orders in My Account. For guest orders, enter your order number and email on the Track Order page.
What is your return policy?+
Unused products in their original packaging can be returned within 30 days. Flovv and Flovv-e are industrial devices used with chemical materials — devices that have been filled with chemicals, operated, or in contact with consumables are not suitable for resale and cannot be returned. Opened chemical products are also non-returnable. See our Returns page for details.
Can I cancel my order?+
In-stock orders can be cancelled free of charge before dispatch. Pre-order items cannot be cancelled once production has started. Contact us at contact@neckog.com to request a cancellation.
How long does delivery take?+
Stock items ship from Austin, TX within 1–2 business days. Pre-order items follow the estimated schedule announced by email.
Do prices include sales tax?+
Prices are shown tax-exclusive. Sales tax is added at checkout only for orders shipped within Texas; orders to other states and countries are not charged US sales tax. International orders may be subject to local import duties.
Do you ship internationally?+
Yes — we ship to the US, Canada, the UK, the EU, Australia and New Zealand. Shipping rates are calculated live at checkout based on your address.