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Neckog Industries

Privacy Policy

PRIVACY POLICY

Last updated: September 2026

Neckog Industries LLC ("Neckog", 8222 North Lamar Suite F55, Austin, TX 78753, United States) respects your privacy. This policy explains what we collect and why.

1. What We Collect

  • Order data: name, email, phone, shipping address and order contents — used to fulfill your order, send confirmations and provide support.
  • Account data: email, name, phone and saved addresses when you create an account.
  • Payment data: processed by Stripe; we never see or store full card numbers.
  • Analytics and attribution: first-party, cookieless, event-level analytics. We record page/event path and time, active visit duration, referring host, approximate city/country, device/browser/operating system and campaign tags, linked by a stable salted pseudonymous visitor hash. The hash is derived from network and browser information; the raw IP address is discarded and not stored. Our analytics retention period is 180 days, after which older event and visit records are automatically pruned. To connect a later cart, inquiry or order to the visit that brought you here, this browser also keeps first- and latest-touch campaign tags in local storage for up to 7 days. Those first-party attribution tags remain active when optional Meta/Google browser tracking is off; clearing this site's local storage removes them. Optional third-party analytics (e.g. GA4) operate only when enabled.

2. How We Use It

To process and ship orders, provide customer support, prevent fraud, comply with tax obligations, and — only with your opt-in — send marketing email. Every marketing email contains a one-click unsubscribe link.

3. Sharing

We share data with the service providers needed to run the store — Stripe (payments), shipping carriers and rate providers (delivery), and our email provider (transactional mail) — and, for advertising measurement only and subject to your consent choices, with Meta Platforms and Google as described in section 4. We do not sell your personal information.

4. Advertising Measurement (Meta and Google)

Events from neckog.com. Where this browser's analytics/advertising setting allows it, we use the Meta Pixel and Meta's server-side Conversions API to measure events such as an inquiry, reaching payment, or a completed purchase. When our team confirms that an inquiry represents genuine buyer intent and product fit, we may also send Meta a qualified-lead status so its advertising systems can learn to reach more relevant prospective customers. Browser and server copies use the same event identifier so Meta can count one event rather than two. The server copy may include contact details (email, phone, name and location) transformed with a one-way hash for matching, Meta browser identifiers, and the request's IP address and browser user-agent when permitted. IP address and user-agent are transmitted directly to Meta for event matching but are not retained in our own event-level analytics database. Meta uses the matched information for advertising measurement and optimization.

Facebook and Instagram lead forms. If you submit a form hosted by Facebook or Instagram, Meta provides us the form answers and Meta lead identifier under the notices and choices presented with that form. If our team later confirms that the inquiry represents a genuine buyer and product fit, we may return a "qualified lead" status tied to that Meta lead identifier. This Meta-hosted-form flow does not depend on the cookie setting in a neckog.com browser, because the original interaction occurred on Meta; the durable identity opt-out described below still blocks it.

Google Ads conversions. Where this browser's analytics/advertising setting allows it, the Google tag reports a successfully submitted FLOVV compatibility form and a completed paid FLOVV device order through our checkout or a device invoice/resume payment to Google Ads. Purchase events include the order identifier, value and currency so Google can deduplicate and measure the result. Resin-only, accessory, shipping and non-device invoice payments are not reported as this Google Ads purchase goal. We do not enable enhanced conversions or send the form's name, email or phone to Google through this browser conversion integration.

Browser cookie control. The control on our Cookie Policy page changes this browser's third-party analytics/advertising setting, clears accessible Meta/Google identifiers when turned off, and stops Meta/Google browser measurement immediately. Our cookieless first-party analytics described above remain active. In the United States third-party analytics is on by regional default until you turn it off; elsewhere it remains off until you turn it on. This browser setting is separate from the durable identity opt-out below.

Durable identity opt-out. If you submit a neckog.com inquiry while the browser setting is explicitly "essential only," we record the email/phone on that inquiry in our advertising-measurement suppression list. You may also ask contact@neckog.com to apply this opt-out to an order or inquiry. It blocks future Meta events tied to the matching email or phone across later orders, inquiries, browsers and Facebook/Instagram lead forms. Turning browser analytics back on later does not remove that identity-linked opt-out; contact us if you want it corrected or released.

5. Retention & Your Rights

Order records are retained as required for tax and accounting. You may request access to, correction of, or deletion of your personal data at any time: contact@neckog.com.